Solutions – APP Fraud Case Study
Providing a real-time customer liveness check that allows you to check which mobile numbers are no longer active
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Authorised Push Payment (APP) fraud is designed to manipulate customers into approving fraudulent transactions. Scammers use social engineering techniques, often creating a false sense of urgency, to convince victims to willingly send funds to fraudulent accounts. Traditional fraud prevention measures struggle to detect these cases, as the transactions appear legitimate on the surface
With the increasing use of mobile banking, fraudsters continuously adapt their methods to remain undetected. Relying on static fraud prevention is no longer enough. The ability to understand the full context of a transaction, including signals from the mobile itself, has become essential in the fight against APP fraud
With APP fraud losses totalling £576m in 2025 and the decision by the UK PSR (Payment Systems Regulator) to make banks reimburse APP fraud victims, what can financial service providers do to protect themselves and their customers?
Situational insights from Mobile Network Operators (MNOs) enhance security by identifying irregular behaviours during transactions, such as call status, direction, and duration, allowing businesses to detect fraudulent patterns before it’s too late
Studies have shown that mobile network insights, in combination with other solutions, can reduce APP fraud rates by up to 25%
By 2028 losses from APP fraud are estimated to reach $14.9bn in the United States alone
Verify provides you with situational insights surrounding the mobile number during the time of the transaction to reduce the rate of APP fraud using situational insights, these include: whether the sender is on a call, which direction the call is, and the duration of the call, helping businesses detect fraudulent patterns before it’s too late
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Score provides a risk-based fraud indication based on mobile number intelligence at the point of transaction or payee set-up, such as whether the number is active, valid, and linked to the correct person.
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We provide the most comprehensive device, network and mobile numbering data available
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