Solutions – APP Fraud Case Study
Providing a real-time customer liveness check that allows you to check which mobile numbers are no longer active
Read case study >Detect suspicious mobile activity patterns in real-time to prevent social engineering scams during transactions
Authorised Push Payment (APP) fraud is designed to manipulate customers into approving fraudulent transactions. Scammers use social engineering techniques, often creating a false sense of urgency, to convince victims to willingly send funds to fraudulent accounts. Traditional fraud prevention measures struggle to detect these cases, as the transactions appear legitimate on the surface
With the increasing use of mobile banking, fraudsters continuously adapt their methods to remain undetected. Relying on static fraud prevention is no longer enough. The ability to understand the full context of a transaction, including signals from the mobile itself, has become essential in the fight against APP fraud
With APP fraud losses totalling £459.7 million in 2023 and the decision by the UK PSR (Payments System Regulator) to make banks reimburse APP fraud victims, what can financial service providers do to protect themselves and their customers?
Situational insights from Mobile Network Operators (MNOs) enhance security by identifying irregular behaviours during transactions, such as call status, direction, and duration, allowing businesses to detect fraudulent patterns before it’s too late
Studies have shown mobile network insights, in combination with other solutions, can reduce APP fraud rates by up to 25%
By 2026 APP fraud rates are likely to be twice what they are currently, despite industry efforts
Verify provides you with situational insights surrounding the mobile number during the time of the transaction to reduce the rate of APP fraud using situational insights, these include: whether the sender is on a call, which direction the call is, and the duration of the call, helping businesses detect fraudulent patterns before it’s too late
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Verify confirms that the mobile number provided at policy sign-up is active, valid, and linked to the correct policyholder, reducing the risk of fraudulent policy creation
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"Phone number verification plays a critical role in helping to detect and prevent online fraud. TMT ID’s TeleShield product provides easy access to global mobile data, enabling us to enhance the actionable results of our MaxMind minFraud® services."
"BTS (Business Telecommunications Services) is successfully using TMT’s Velocity and Live services to check the status of mobile numbers. This way we make sure we optimize the performance of the service offered to our customers and ensure the quality of terminating traffic to all countries.”
"Working with TMT’s TeleShield service has expanded our ability to detect fraud and minimise the risk to our business. TeleShield brings peace of mind and the opportunity to stop fraud before it affects our customers’ bottom line or the service."
"LATRO relies on TMT’s TeleShield to provide the most up to date and reliable numbering qualification information within our fraud reporting tools, enabling us to protect our customer’s revenues and empowering them to defend themselves against fraudulent numbers."
"TMT is a valued partner that enables us to manage our routing costs effectively. They proactively and continuously expand their operator and country coverage while delivering exceptional customer service. We can always count on them to achieve high-quality results and look forward to our continued collaboration."
"TMT provides us with the most comprehensive numbering intelligence data through their fast and reliable Velocity and Live services. TMT is a trusted partner for us, their products ensure that we continue to optimise the best performance and service to our customers."
"TeleShield from TMT gives 42com the power to detect and target telephony fraud scams internationally, thereby protecting our company from the financial and customer experience impacts of telecommunications fraud."
"It has been a pleasure to work with the team at TMT. They have become an essential provider of accurate numbering data information and Number Portability services globally."
"Deutsche Telekom Global Carrier uses TMT ID as one of their key suppliers for Mobile Number Portability Data services. Deutsche Telekom Global Carrier uses TMT ID’s Velocity MNP solution. This is an ultra-fast query service that optimises the routing of international voice calls and A2P messaging."
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