Live FAQs

Live is the new Pay As You Go Real-time Lookup service from TMT ID. We are a leading provider of mobile numbering information and data globally. The service is available either via an online look up or via our API. Sign up is easy and gives you up to 500 FREE queries.

A query to the network provides up-to-date, real-time, information on whether a mobile number is active and which service provider it is currently connected to.

There are several use cases for real-time queries. If your business relies upon  customer information containing mobile numbers then you’ll know how important it is to be able to contact them. Retail businesses, call centres and sales departments may regularly want or need to contact their customers whether via a mobile telephone call or via SMS (text message). Having accurate and up to date information on whether a number is active makes your efforts more cost-effective but also compliant with GDPR and other regulatory bodies.

SMS Messaging companies sending large volumes of 2FA (Two factor authentication) messages or OTP (One Time Passcodes) also need to know that a mobile number is active as well as obtaining the correct and least cost routing for the messages they are sending on behalf of banks, e-commerce sites, airlines and ride sharing companies around the world.

Message Hubs – Sending large volumes of SMS messages to customers on behalf of banks, airlines and e-commerce sites around the world.

Marketing companies – Ensuring the mobile numbers you hold on record are still active is essential for good customer engagement and good ROI.

Contact and Call Centres – Subscribers change their number or service provide all of the time. If your customer mobile number databases are not regularly ‘cleansed’ they will contain old data. This breaks GDPR but it is also useless information for an organisation to hold, not to mention costly if you’re trying to contact inactive numbers.

E-Commerce, Insurance and Financial Services – Performing a real-time check on the number provided by a customer would validate if the mobile number provided is true and active. This enables you to engage more effectively with your customers.

Ported – provides an indication of whether the number has been previously ported from one network to another

No – the number has not been ported

Yes – the number has been ported

Present – can give a strong indication of whether a number has been assigned to a subscriber and is still in use with the mobile operator. It works by checking with the mobile network around whether the phone has recently ‘checked in’ with them. TMT Live provides the following possible states:

Yes – the phone has checked in recently.

No – the phone has not been in use recently (or at all), and

N/A –  there is no information on that mobile number available

Network – specific codes for both the country and the individual operator within that country which currently owns the queried number. You can download lists of these codes for each country directly from the portal.

If you send calls or SMS messages, then the chances are that you can save yourself time and money as well as guaranteeing delivery if you know what operator to send a message to before you send it.

Globally a high percentage of people have at one time or another moved operators. Our Mobile Number Portability database captures all these moves globally, ensuring you know the correct network to send a message to every time.

Within your account you get access to two different services:

TMT Live – Our Real-time Lookup service and

TMT Velocity – Our superfast A2P SMS Mobile Number Portability Lookup service which tells you the current  network to which a number is connected.

Velocity NP routing countries are defined by those where we have access to the centralised movement data. Not all countries around the World have number porting enabled or if they do (for example in the United Kingdom) they do not have central databases. For those countries without portability enabled our Velocity service will provide the service provider based on the number range data that is available.

Coverage for the Live service and NP routing countries without central databases is determined by which countries/mobile operators respond to our signaling network queries. Prices for the services differ because the cost structure is different.

No, once you have signed up you can query individual numbers directly from our customer portal. If you use machine processes, then you can connect via our HTTP API and submit either Velocity NP routing queries or Live queries directly. In addition, we are working to launch a batch upload capability where you can send blocks of numbers directly from Excel, which will be available shortly.

Once registered our service is offered via credits on a Pay as You Go model.

Credits can be added via PayPal or credit card through our online portal. If you request a query but have insufficient credits on your account you will receive a response back showing insufficient credit. Through the portal you can configure balance alerts to remind you when credit is running low.

An SS7 check refers to the process of testing the security of the Signaling System 7 (SS7) network. The SS7 network is a signaling protocol that is used to set up and tear down telephone calls and text messaging.

A Home Location Register (HLR) check and an SS7 check are both methods used to test the security of telecommunications networks, but they focus on different aspects of the network. A HLR check is focused on verifying the status of mobile devices, while an SS7 check is focused on identifying security vulnerabilities in the network itself.