Support Engineer / Technical Support Specialist

Location: Romania, Ploiesti

The Role

We are looking for a dedicated and technically skilled individual to join our team. In this role, you will be the first point of contact for our global customers, providing exceptional support by answering incoming queries and troubleshooting any technical issues that arise.

What you’ll be doing

• You will be responsible for monitoring and maintaining our systems around the world as well as answering incoming queries from our customers globally, including solving and troubleshooting any technical issues they may arise.

• You will look after the customer-facing servers and services which include IPSEC VPN, ENUM/DNS, HTTP APIs.
• You will implement and manage new customer and supplier accounts both on the CRM and on the Platform itself and should understand and be able to configure those services using some or all these protocols, IPS VPN, SS7/Sigtran, ENUM, HTTP, SFTP.
• The role will also involve working to ensure the delivery and stability of critical data feeds as well as being able to deal with any associated issues that arise, escalating them to data providers when necessary.
• You will innovate and find creative ways to meet our customers’ requirements and contribute ideas to help improve the products and services we provide.

What you need to know/have

• Linux operating system knowledge
• Networking concepts
• Good English communication skills
• Availability to do (paid) on-call support
• Telecommunication knowledge (Voice, SMS)
• Advanced networking protocols
• Databases knowledge (*SQL, non-SQL)
• Knowledge of protocols – HTTP, DNS, SNMP, SMTP, FTP, SFTP

What We Offer

• Competitive Salary: A competitive compensation package designed to reward your skills and experience.
• Health Insurance: Comprehensive health coverage to support your well-being.
• Access to Bookster: Fuel your curiosity and growth with a subscription to a top library for professionals.
• Professional Growth: Opportunities for continuous learning and professional development, including support for courses and certifications.
• Collaborative Culture: A supportive, innovative, and friendly team environment where your contributions are valued.
• Impactful Work: The chance to be part of a growing company and make a tangible impact on our success.

Ready to Join Us?

If you are a proactive problem-solver with a passion for technology and customer satisfaction, we invite you to join our dynamic team! This is an excellent opportunity to grow your career in a fast-paced and innovative environment.